Course Contents

• Overview on SAP CRM and specialisations of SAP CRM
• Business Partners, Organisation management, Product master
• Transaction Processing, Activity management and
  Partner processing
• Actions, Pricing fundamentals, billing, middleware.
• The sales cycle, Opportunity management, Quotation and
  order management
• Contract , incentive and commission management
• Installed base management, service agreements
• Service plans, complaints and returns, repairs and
  case management

Outcome of the Training

• You can take up roles as SAP End users, SAP Super- users, SAP Configuration Consultants.
• You can configure and Implement the SAP CRM System.
• You can further enhance the SAP CRM System already implemented in your company.